Frequently asked questions.

Modus is a focused two-party communication space for separated parents, with preserved messages, timestamps, records and exports. It is not a law firm and does not provide legal advice.

No. You can create a space and send an invite. The other parent joins by accepting it, and the space becomes active once they do.

Your invite stays valid and you can see its status. Modus can't compel the other parent to join, but the space and invite record remain in place if you need to show it was offered.

Yes. Modus is on the App Store and Google Play now, and works in any browser — the same account, data and record across iPhone, Android and the web.

Yes. Attachments are stored privately and included in your exports and attachment index when relevant.

Yes. Modus lets you import your Divvito message history so your record doesn't start from zero. The original file is kept and hashed, and imported messages are clearly labelled as imported.

Yes. You can set rules based on any court order or agreed plan, such as message frequency limits, allowed days or time windows. Both parents can see active rules, and any changes are logged.

Yes. Every rule can include an emergency exception, so an urgent message can still get through even if it falls outside the normal limits. Emergency messages are still recorded as part of the permanent record.

Quiet hours only affect notifications, not messaging itself. You can send and receive messages as normal; quiet hours simply hold back push notifications so the other parent isn't disturbed outside their set hours. Nothing is delayed, blocked or hidden.

Modus can flag messages that fall outside agreed rules or tone guidelines and warn the sender before sending. Either parent can also pause new, non-urgent messages without losing access to the existing record.

No. Once sent, a message cannot be edited or deleted by either party. Every message is timestamped and kept as part of the record.

Modus produces a structured, verifiable PDF record with a verification hash to detect tampering. It's designed to support your case, but Modus doesn't guarantee any document will be accepted by a specific court or tribunal, and Modus isn't a law firm and doesn't give legal advice.

Yes. Reading, searching and exporting your message history is never restricted by subscription status. A subscription is only needed to send new messages. This is deliberate: no one loses access to their own record, and access to your history can never be used as leverage.

Founding Access is A$68.99 a year for the first 100 Australian family matters — locked in for as long as you stay subscribed, not a first-year discount. After that cohort fills, new subscriptions join at A$99 a year. The other parent is not charged separately for the same record.

The subscription belongs to the family record, not to one person. Either parent can pay, and either parent can take over billing at any time without the other's cooperation. Neither parent can cancel the subscription to cut the other off.

Only the two parents in a communication space. Modus doesn't sell message data or use message content for advertising.

Every message has a Report option, and you can also raise a general safety concern from Support settings. Modus does not block communication outright in most cases, since court orders often require that a channel remain technically open, but concerns are recorded and reviewed.

Modus is not a crisis service. If you or your children are in immediate danger, contact 000. For family violence support, contact 1800RESPECT on 1800 737 732.

Yes, from within the app. Because the other parent may rely on the shared record as evidence, deletion follows a retention process rather than instant removal. Full details are on our data retention page.